Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyze problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains a log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Daily duties

Provide support to customer applications questions and analyze potential issues using diagnostic tools and recommending corrective actions

Develop and maintain positive customer relations by delivering outstanding customer service

Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner. 

Job Requirements

Experience in providing customer support

Advanced  English communication (Oral and Written)

Strong customer service focus and problem-solving ability required

Good computer software skills and Internet capabilities

Ability to work independently as well as in a team

Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!

Annual Performance bonus plans

Development opportunities in country or globally

We offer a competitive private health insurance for employees and eligible children

Extra Paid Time Off (5 extra days each year)

3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)

Daily meal allowance

Life Insurance

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

Fun employee engagement and development events

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.