Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The Digital Connect/Digital Experience Team in AirlineIT is looking for a talented technical support specialist

Role and Responsibilities

What will you achieve?

Under general supervision, provides technical support to internal and high visibility customers through different communication channels (phone, chat and email). Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level agents or external customers. Accountable for quality assurance and technical coaching to 1st level specialists. Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills. Handle system outages from a technical perspective and internal/external customer communications. Contribute in the process to prioritize trackers regarding system bugs. Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies. Ability to multitask and handle tough deadlines are required.

Position may require on call duties.

What's in it for you?

Provide technical resolution to some of the biggest airlines in the world.

Learn to deal with challenging issues in a modern API centric product.

Opportunity to do something that has high impact and game changing in our industry

Be part of one of the world’s largest Travel and Hospitality technology company

Qualifications and Education Requirements

Must Have Skills:

Works well in strategic problem-solving and customer management role

Excellent communication skills (written and verbal)

Proficient fluency in written and spoken English is required.

Ability to learn, share and create knowledge.

Attention to detail and ability to multi-task.

Ability to work in a team environment with high level of autonomy.

Ability to present to present technical information or reports in a friendly language.

Good troubleshooting / investigation skills and ability to think outside the box.

Technical Skills

Advanced expertise in technical languages as XML, SOAP, REST or HTML.

Advanced expertise reading through application logs (for example java or .net generated logs) and being able to conduct root cause analysis

Sabre technology domain knowledge desired but not mandatory

Good writing skills; produces technical documents and user guides.

Nice To Have Skills:

BS/BA degree in Computer Science preferred, or commensurate experience required

Minimum 2 years related experience as a Systems Administrator/DevOps\Developers supporting development teams

Understanding of development languages and scripting.

Understanding of networking and basic software architecture

Familiar with monitoring tools.

Familiar with programing languages.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.