Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre is looking to hire a Product Support Specialist III for our Radixx team in Montevideo! In this role, you will be responsible for the analysis, replication and resolution from simple to high complexity problems, providing advanced support to more than 70 airline customers hosted in the Sabre reservations system. This Specialist will support our customers through different communication channels using advance software and diagnostic tools.

Responsibilities:

Develop thorough understanding of the suite user interface in order to investigate customer queries and issues

Conduct logical analysis of complex customer issues associated with Sabre Reservations products by researching and validating application

Act as a liaison and work collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues/service requests

Recognize repetitive customer issues to facilitate the development of quality products and recommend best practices

Actively participate in customer visits and cutover support

Communicate and escalate urgent and sensitive issues according to the SLAs

Contribute to the development of the overall Product Analyst team by assisting and mentoring with their daily work

Requirements:

Bachelor's degree or equivalent technical experience strongly preferred

Strong Sabre Host/ GDS/ CRS/ PSS skills highly preferred

Strong XML/ SQL/ API/ programming skills highly preferred

Experience using CRM tool

Airline industry background is preferred

Possess good time management and priority setting skills with a strong sense of urgency

Demonstrate effective teamwork skills

Ability to work under pressure and handling complexity

Advanced English written and oral communication skills

Must be organized, able to multi-task and work in all areas as needed

Proven analytical and troubleshooting skills.

Excellent customer service skills through written and verbal communication channels

Must be willing to travel 10%

On-call duties may be required

Perks/Total Rewards:

Work in modern Zonamerica campus alongside all the amenities it has to offer!

Annual Performance bonus plans

Development opportunities in country or globally

We offer a competitive private health insurance for employees and eligible children

Extra Paid Time Off (5 extra days each year)

3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts

Daily meal allowance

Life Insurance

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

Fun employee engagement and development events.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.