Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre is looking to hire a Technical Product Support Analyst II to join our team in Montevideo! You will serve our customers as technical support for our Sabre airline product suite. Through different communication channels and using advanced software and diagnostic tools, you will recommend best business practices to customers on the application usability and system maintenance.

This position requires on-call duties

Job Description

Provide technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone)

Track each issue through our CRM and create trackers in Jira for issues reported by 1st level agents or external customers

Handle system outages from a technical perspective and internal/external customer communications

Assist in prioritizing trackers regarding system bugs and manage technical communications while developing new technical procedures to drive efficiencies

Deliver mentoring sessions and product specific trainings to increase product knowledge and customer service skills

Requirements:

BS/BA degree in Computer Science/Mathematics preferred

Certifications and/or experience with SQL, Unix, Oracle. Mongo DB experience/knowledge is a plus

Airline industry knowledge desired but not mandatory

Knowledge in technologies as SQL, UNIX, XML

Knowledge in reading through application logs (for example java or .net generated logs) and being able to conduct root cause analysis

Good troubleshooting / investigation skills and ability to think outside the box

Works well in strategic problem-solving and customer management role

Proficiency in written and verbal English is required

Ability to learn, share and create knowledge

Attention to detail and ability to multi-task

Ability to work in a team environment with high level of autonomy

Ability to present technical information or reports in a friendly language

Sabre technology domain knowledge desired but not mandatory

Understanding of development languages and scripting preferred

Understanding of networking and basic software architecture preferred

High proficiency with verbal and written skills

Perks/Total Rewards:

Work in modern Zonamerica campus alongside all the amenities it has to offer!

Annual Performance bonus plans

Development opportunities in country or globally

We offer a competitive private health insurance for employees and eligible children

Extra Paid Time Off (5 extra days each year)

3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts

Daily meal allowance

Life Insurance

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

Fun employee engagement and development events.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.