Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

You will be serving as the first point of contact for Sabre’s Web Services Customers regarding the integration of Sabre APIs used in the integration and deployment of their own products.

This API Organization works 24/7, 365 days a year having coordinated teams across Montevideo, Krakow and Bangalore locations under the same organization in order to have a “follow the sun operation”.

Role and Responsibilities 

What will you achieve?

• Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.
• Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
• Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.
• Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

What's in it for you?

• You will be working with some of the biggest Global and Online travel agencies, as well as development companies in the industry.
• Opportunity to work in the most effervescent niche in both Travel industry and Technology
• Be part of a very dynamic and collaborative team that engages and operates globally.
• Be part of one of the world’s largest Travel and Technology companies.

Qualifications and Education Requirements

• Students or fresh graduates in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.
• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required. Language capability in Spanish and Portuguese are a plus.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Nice to have:

• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Development opportunities in country or globally
• Extra Paid Time Off (5 extra days each year)
• Daily meal allowance
• End of Year Break
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

Domain knowledge in travel distribution/agency operations would be advantageous but not essential.

The internship period is 6 months, with the possibility of extension. It is a part-time modality, with a daily commitment of 6 hours.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.