Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The role:

We are looking for a knowledgeable and IT Service Desk L3 - Microsoft Infrastructure Support Engineer to join our team. This role will be pivotal in providing advanced support to our Level 2 agents while also driving cloud initiatives and optimizations using Microsoft Azure and Microsoft Solutions Framework (MSF) technologies. The ideal candidate will possess deep technical expertise and a collaborative mindset to enhance our cloud and on premises support processes.

You will need to hit the ground running, as this is a very busy (but supportive) team! The position suits a senior candidate with excellent communication skills who is patient, technically savvy and thinks outside the box at times when needed! We are not looking for an entry-level or junior recruit, but a technical leader and mentor to first and second-line staff. If you succeed in this role, there are fantastic opportunities for growth and development within Sabre technology teams!

Duties:

Serve as the primary escalation point for complex Azure/Office 365 related issues that Level 2 agents cannot resolve.

Analyze and troubleshoot advanced Azure/Office 365 incidents, ensuring timely resolution and minimal disruption to services.

Collaborate with Level 2 agents to enhance their skills and knowledge through training and mentorship.

Document procedures, troubleshooting steps, and solutions for knowledge sharing among the support team.

Monitor cloud and on premises infrastructure and applications, implementing proactive measures to prevent issues.

Engage with cross-functional teams to enhance internal procedures.



Skills and Experience:

Excellent communication skills - verbal and written

High-level of English language skills

5+ years in IT service or support roles

5+ years supporting Microsoft 365 products, Windows 10 and laptop technologies: Exchange Online Management, SharePoint Online Management, Teams, PurView, Defender desired

5+ years managing Azure Identity and access services: Entra ID, Users, and Groups, PIM, Conditional Access ,MFA ,App Registration, SSO configuration, Licensing

Other Azure services: Storage Accounts Management (File Shares, Blobs), Azure Virtual Desktop, Intune (Cloud and Hybrid Device Management (policies, configuration profiles, app deployment, etc), Universal Print

3+ years supporting Windows Server infrastructure: Domain Controllers (Active Directory, GPO, DNS), Azure AD Connect (Hybrid environment), PowerShell, NPS - desired not required, PKI - desired not required

Experience with ServiceNow incident management, knowledge articles and change management

Experience working within an ITIL framework

Experience writing technical documentation

Experience mentoring other staff

Benefits:

Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
Daily meal allowance
End of Year Break
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.